Change impact landscape
Impact ranking (0–5) + risk ranking (0–5) = combined risk score12
Change impacts identified
11 / 1
Complete / behind schedule
5
At max risk score (5)
11
Groups hit by top-risk item
People — 6 impacts Process — 10 impacts Technology — 6 impacts Organization — 1 impact
Change Impact Risk Score — Inherent Chart
Mirrors Stracl's live Engage > Change Impact Risk Score chart · dot = Stracl change impact IDProbability →
Low (1)Medium-Low (2)Medium (3)Medium-High (4)High (5)
Low (1)Medium-Low (2)Medium (3)Medium-High (4)High (5)
Impact →
11 of 12 change impacts are ranked (2213 — Unified Customer Data — is Not Ranked and excluded, matching Stracl's own chart). 2228 (Salesforce Training & Adoption Program, shown in red) is the only Behind Schedule item and sits in the Medium-High probability band despite Low impact — the same combination that lands it at a risk score of 5.
Ranked by combined risk score
Impact ranking + risk ranking · highest first1
Opportunity Management Process Standardization
Impact: Medium-High (4) · Risk: Low (1) · Complete
5
2
Sales Forecasting & Pipeline Visibility
Impact: Medium-High (4) · Risk: Low (1) · Complete
5
3
Service Cloud Implementation for Customer Support
Impact: Medium-Low (2) · Risk: Medium (3) · Complete
5
4
Data Governance & CRM Data Quality Standards
Impact: Medium (3) · Risk: Medium-Low (2) · Complete
5
5
Salesforce Training & Adoption Program
Impact: Low (1) · Risk: Medium-High (4) · Behind Schedule
5
6
Customer Segmentation & Territory Realignment
Impact: Medium (3) · Risk: Low (1) · Complete
4
6
New Sales Activity Logging Process
Impact: Medium-Low (2) · Risk: Medium-Low (2) · Complete
4
6
Sales Performance Dashboards & Reporting
Impact: Medium (3) · Risk: Low (1) · Complete
4
6
Quote-to-Cash Process Integration
Impact: Low (1) · Risk: Medium (3) · Complete
4
10
Salesforce Mobile Adoption for Field Sales
Impact: Medium-Low (2) · Risk: Low (1) · Complete
3
11
Marketing Cloud Integration & Lead Management
Impact: Low (1) · Risk: Low (1) · Complete
2
12
Unified Customer Data in Salesforce
Impact: Not Ranked · Risk: Not Ranked · Complete
0
Behind Schedule
1 impact · the only unfinished item on the listSalesforce Training & Adoption Program
Structured, role-based training and adoption program to equip all Salesforce users with the skills and confidence to fully utilize the new CRM from day one and sustain adoption over time.
Owner: Carlos Reyes · Business Process: General · Target: April 30, 2026 (past due)
Behind ScheduleRisk score 5
All change impacts
12 impacts · sorted by impact dateUnified Customer Data in Salesforce
Consolidation of customer data from three legacy CRM systems into a single Salesforce instance for a unified 360° account view.
Apr 30, 2026 · Sales · Owner: Maria Santos
CompleteNot ranked
Customer Segmentation & Territory Realignment
AI-driven redesign of customer segments and sales territories, replacing the legacy geography-only model.
Apr 30, 2026 · Sales · Owner: Maria Santos
CompleteMedium (4)
New Sales Activity Logging Process
Standardized, mandatory activity logging in Salesforce replacing informal tracking across email, spreadsheets, and the legacy CRM.
Apr 30, 2026 · Sales · Owner: Carlos Reyes
CompleteMedium (4)
Salesforce Training & Adoption Program
Role-based training paths, in-app guidance, change champion network, and adoption metrics tracked post-go-live.
Apr 30, 2026 · General · Owner: Carlos Reyes
Behind ScheduleHigh (5)
Opportunity Management Process Standardization
Global standard for opportunity stages, required fields, and win probabilities, enforced in Salesforce configuration.
May 31, 2026 · Sales · Owner: Maria Santos
CompleteHigh (5)
Sales Forecasting & Pipeline Visibility
Einstein Forecasting replacing manual spreadsheet-based forecasting with AI-driven pipeline predictions.
May 31, 2026 · Sales · Owner: Carlos Reyes
CompleteHigh (5)
Salesforce Mobile Adoption for Field Sales
Mobile app rollout to field sales reps for real-time activity logging and opportunity updates with offline capability.
May 31, 2026 · Sales · Owner: Carlos Reyes
CompleteMedium (3)
Marketing Cloud Integration & Lead Management
Marketing Cloud integrated with Sales Cloud for automated lead scoring, routing, and campaign revenue attribution.
Jun 30, 2026 · Sales · Owner: Maria Santos
CompleteLow (2)
Sales Performance Dashboards & Reporting
Real-time Salesforce dashboards replacing manual, delayed reporting for reps, managers, and executives.
Jun 30, 2026 · Sales · Owner: Maria Santos
CompleteMedium (4)
Data Governance & CRM Data Quality Standards
Formal CRM data governance framework with stewardship roles, enforced data quality rules, and automated cleanse cycles.
Jul 31, 2026 · Sales · Owner: Maria Santos
CompleteHigh (5)
Quote-to-Cash Process Integration
Salesforce CPQ integrated with ERP and contract management to eliminate manual handoffs across the quote-to-cash process.
Jul 31, 2026 · Sales · Owner: James Park
CompleteMedium (4)
Service Cloud Implementation for Customer Support
Customer support case management migrated to Salesforce Service Cloud, integrated with account and opportunity history.
Jul 31, 2026 · Sales · Owner: James Park
CompleteHigh (5)
!
Priority: the one impact still behind schedule is also the one that touches everyone
Every other change impact on this list is marked Complete — but the Salesforce Training & Adoption Program is Behind Schedule, carries a joint-highest risk score of 5 (Low impact, Medium-High risk), and reaches 11 of the project's 21 stakeholder groups — more than any other single impact, including the new External - Fuels Marketing Customers group and both delivery partners. Its own risk note is explicit: without adequate training coverage or change champion engagement, users fall back on workarounds and the CRM investment doesn't pay off, regardless of how well every other change impact was delivered. This is the one open item standing between a technically complete rollout and genuine adoption at go-live.