A single Epic platform rollout across the health network, eliminating care gaps from disconnected legacy systems. The Communications module holds 86 line items generated from the project's Master Project Plan — Project, Training, and OCM milestone tracks fanned out across Email, Newsletter, Survey, and live-event channels, spanning Aug 2026 through Sep 2027.
Start/End markers for every phase of the delivery timeline and the ADKAR-based change journey running alongside it (Awareness → Desire → Knowledge → Ability → Reinforcement). All Engagement Type = NA, per the fixed rule for this tier.
The largest category by volume — a Heads-Up / Underway / Wrap-Up email trio around every Project and Training milestone, all Async. Executive Comms is reserved for Kickoff and Go-Live.
A monthly Newsletter cadence runs the full length of the program, independent of individual milestones. One Readiness Survey lands ahead of Go-Live; a general Survey follows Hypercare.
Every Sync-tagged item in the plan sits in this category — Town Halls tied to Kickoff, Go-Live, and Hypercare close; Open Houses at major delivery transitions; Change Champion briefings (Coaching, Meeting) at the start of Desire and Ability.
| Communication | Channel | Type | Date |
|---|---|---|---|
| Awareness Email – Heads-Up | Async | Aug 10 | |
| Prepare Email – Heads-Up | Executive Comms | Async | Aug 10 |
| Awareness Begins | Milestone - OCM | NA | Aug 15 |
| Awareness Email – Underway | Async | Aug 15 | |
| Prepare Begins | Milestone - Project | NA | Aug 15 |
| Prepare Email – Underway | Executive Comms | Async | Aug 15 |
| Town Hall – Kickoff | All Hands Mtg | Sync | Aug 15 |
| Newsletter – Aug 2026 | Newsletter | Async | Aug 20 |
| Design (Explore) Email – Heads-Up | Async | Sep 12 | |
| Prepare Email – Wrap-Up | Executive Comms | Async | Sep 14 |
| Prepare Ends | Milestone - Project | NA | Sep 14 |
| Design (Explore) Begins | Milestone - Project | NA | Sep 15 |
| Design (Explore) Email – Underway | Async | Sep 15 | |
| Newsletter – Sep 2026 | Newsletter | Async | Sep 20 |
| Desire Email – Heads-Up | Async | Oct 12 | |
| Change Champions Briefing – Desire | Coaching | Sync | Oct 17 |
| Desire Begins | Milestone - OCM | NA | Oct 17 |
| Desire Email – Underway | Async | Oct 17 | |
| Newsletter – Oct 2026 | Newsletter | Async | Oct 20 |
| Awareness Email – Wrap-Up | Async | Oct 28 | |
| Awareness Ends | Milestone - OCM | NA | Oct 28 |
The full 86-item plan is built and none of it is overdue — the earliest items (Awareness & Prepare Heads-Up emails) go out today, Aug 10. Owner is assigned on all 86 records (Robert Smalls), but Sender is still blank, and none carry a Stakeholder Group distribution yet. The next pass sets the sender for outbound items and maps each communication to the Stakeholder Groups it should reach.