Stakeholder landscape
Identification & assessment coverage as of today22
Groups identified
647
People impacted
762 group memberships
22/22
Power/interest assessed
10
Days to go-live
Project Team — 7 groups, 29 people Extended Project Team — 6 groups, 244 people Impacted End Users — 9 groups, 489 people
Power / Interest coverage
All 22 groups ranked · 0–5 scale · sorted by group size within quadrantManage Closely
6 groups · 368 membershipsFuels Marketing Sales Team143
Legacy CRM Users130
Discovery SMEs70
DAI (Data & Analytics)13
Trainers8
Legacy CRM Users (Admin)4
Keep Satisfied
6 groups · 284 membershipsExternal - Fuels Marketing Customers174
Super Users86
IT Support10
Tax6
Executive Sponsor & Oversight Committee5
Human Resources3
Keep Informed
4 groups · 80 membershipsCredit & Legal32
Accounting / Finance27
BIS Customer Service15
Change Ambassadors6
Monitor
6 groups · 30 membershipsOperations9
PMO / Strategy & Transformation7
IT Product Management & Engineering7
Change Management7
Partner - Capgemini0
Partner - QA Mentor0
All 22 stakeholder groups now have a completed Power/Interest ranking, including the newly added Discovery SMEs (70 people), which landed in Manage Closely. Manage Closely is the largest quadrant by population — led by EchoWave's two biggest groups, Fuels Marketing Sales Team and Legacy CRM Users — while Keep Satisfied holds the single largest group overall, the external Fuels Marketing Customers population.
The Change Saturation Problem
Four concurrent organizational shifts landing on the same population01
New system + new processes
Salesforce adoption drives real process change — not a like-for-like tool swap.
02
Org redesign
Several previously separate businesses combined under one leader; redesign still in flight.
03
New service group stand-up
A new customer service function is forming from roles previously scattered across the business.
04
IT transformation
New IT leadership is simultaneously resetting product strategy, DevOps, and architecture.
The org changes would be happening even without the CRM — they're separate, parallel efforts. But the people living through them are largely the same people expected to be heavy CRM users or project team members. That overlap is why so many groups above sit in Manage Closely rather than Monitor: the same 647 people are absorbing organizational, role, and system change at once.
Impacted End Users
9 groups · 489 people impacted External - Fuels Marketing Customers ExternalResponsible for sourcing, purchasing, and vendor management to ensure supply continuity; experiences the change indirectly today and directly once the Phase 2+ self-service portal ships. 174accountsKeep Satisfied · P4 / I2
External - Fuels Marketing Customers External
Responsible for sourcing, purchasing, and vendor management to ensure supply continuity; experiences the change indirectly today and directly once the Phase 2+ self-service portal ships.
174accounts
Keep Satisfied · P4 / I2| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Daryl Boshier | Operations | 00495482 | daryll.Boshier@abc.test | Mexico City | Mexico | |
| Cheryl Annamalai | Operations | 161318 | Cheryl.Annamalai@abc.test | La Paz | Bolivia | |
| Kelly Annaratone | R&D | 161351 | Kelly.Annaratone@abc.test | La Paz | Bolivia | |
| Russell Anthony | Operations | 161156 | Russell.Anthony@abc.test | La Paz | Bolivia | |
| Jennifer Anubhav | Operations | 161192 | Jennifer.Anubhav@abc.test | La Paz | Bolivia | |
| Heather Anwyll | R&D | 161200 | Heather.Anwyll@abc.test | La Paz | Bolivia | |
| Tarab Apaza | Operations | 161210 | Tarab.Apaza@abc.test | La Paz | Bolivia | |
| … and 167 more accounts — full roster in Stracl | ||||||
Fuels Marketing Sales TeamResponsible for CRM-driven sales activity — lead-to-opportunity, pipeline, forecasting, account management, and onboarding — while also absorbing the Fuels Marketing org redesign. 143peopleManage Closely · P4 / I5
Fuels Marketing Sales Team
Responsible for CRM-driven sales activity — lead-to-opportunity, pipeline, forecasting, account management, and onboarding — while also absorbing the Fuels Marketing org redesign.
143people
Manage Closely · P4 / I5| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Saurabh Alcyon | Facilities Houston, TX | 161388 | Saurabh.Alcyon@abc.test | Houston, TX | United States | |
| Barry Layne Arieli | R&D | 161288 | Barry Layne.Arieli@abc.test | Houston, TX | United States | |
| Jeffrey Bein | NTS Field West | 148235 | Jeffrey.Bein@abc.test | Houston, TX | United States | |
| Mark Berankova | NTS Field Canada | 155303 | Mark.Berankova@abc.test | Toronto | Canada | |
| Michael Berger | NTS Field Canada | 181271 | Michael.Berger@abc.test | Toronto | Canada | |
| Ralph Berger | NTS Field Canada | 180457 | Ralph.Berger@abc.test | Toronto | Canada | |
| Jared Bergeron | NTS Field Canada | 184448 | Jared.Bergeron@abc.test | Toronto | Canada | |
| … and 136 more people — full roster in Stracl | ||||||
Discovery SMEsCross-functional group of employees who have participated in Discovery current-state and future-state design sessions, spanning core team, frequent-flyer SMEs, and occasional business participants. 70peopleManage Closely · P5 / I4
Discovery SMEs
Cross-functional group of employees who have participated in Discovery current-state and future-state design sessions, spanning core team, frequent-flyer SMEs, and occasional business participants.
70people
Manage Closely · P5 / I4| Name | Title | Employee ID | Location | Country | Discovery Role | ||
|---|---|---|---|---|---|---|---|
| Mike Chinski | Identity Prod Mgmt | 107317 | Mike.Chinski@abc.test | Reno, NV | United States | Core Team | |
| William Hemamalini | Corp. IT Management | 100470 | William.Hemamalini@abc.test | Paris | France | Core Team | |
| Stephen Hemelstrand | Corp. IT Management | 103077 | Stephen.Hemelstrand@abc.test | Reno, NV | United States | Core Team | |
| Ute Piehler | Reno Facilities Operations | 107359 | Ute.Piehler@abc.test | Reno, NV | United States | Core Team | |
| Raul Ramachandran | Architecture | 105718 | Raul.Ramachandran@abc.test | Reno, NV | United States | Core Team | |
| Asadullah Sanchez | R&D | 169171 | Asadullah.Sanchez@abc.test | Houston, TX | United States | Core Team | |
| Darshana Sanchez | Security Cross Functional | 161227 | Darshana.Sanchez@abc.test | La Paz | Bolivia | Core Team | |
| … and 63 more people — full roster in Stracl | |||||||
Credit & LegalResponsible for the Credit process migrating from SideTrade to Salesforce App Exchange, plus the Credit Verification and Legal & Licensing design blocks. 32peopleKeep Informed · P3 / I4
Credit & Legal
Responsible for the Credit process migrating from SideTrade to Salesforce App Exchange, plus the Credit Verification and Legal & Licensing design blocks.
32people
Keep Informed · P3 / I4| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Leo Bilanzich | Brazil Sales Management | 189129 | Leo.Bilanzich@abc.test | Sao Paulo | Brazil | |
| Claudia Bilbao | Brazil Sales | 187693 | Claudia.Bilbao@abc.test | Sao Paulo | Brazil | |
| Bryce Billmers | Brazil Sales | 196724 | Bryce.Billmers@abc.test | Sao Paulo | Brazil | |
| Austin Bills | Brazil Sales | 197475 | Austin.Bills@abc.test | Sao Paulo | Brazil | |
| Tara Binaykia | Brazil Sales | 196295 | Tara.Binaykia@abc.test | Sao Paulo | Brazil | |
| Kim-Lan Jasso | Finance - Brazil | 184542 | Kim-Lan.Jasso@abc.test | Sao Paulo | Brazil | |
| Mark Robertson Kopin | Brazil Sales | 169453 | Mark Robertson.Kopin@abc.test | Sao Paulo | Brazil | |
| … and 25 more people — full roster in Stracl | ||||||
Accounting / FinanceResponsible for managing financial transactions, budgeting, reporting, and compliance. 27peopleKeep Informed · P2 / I4
Accounting / Finance
Responsible for managing financial transactions, budgeting, reporting, and compliance.
27people
Keep Informed · P2 / I4| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Vani Alfaro | Finance - Japan | 150522 | Vani.Alfaro@abc.test | Tokyo | Japan | |
| Diane Allen | PRC Finance | 191378 | Diane.Allen@abc.test | Bejing | China | |
| Veronica Allen | PRC Finance | 193863 | Veronica.Allen@abc.test | Bejing | China | |
| Abigail Curran | Finance | 188308 | Abigail.Curran@abc.test | Bangalore | India | |
| Chia-Yu D'Abreau | Finance | 169327 | Chia-Yu.D'Abreau@abc.test | Seattle, WA | United States | |
| Gary da Silva | Finance | 169801 | Gary.da Silva@abc.test | Seattle, WA | United States | |
| Jeri da Silva | Finance | 169912 | Jeri.da Silva@abc.test | Seattle, WA | United States | |
| … and 20 more people — full roster in Stracl | ||||||
BIS Customer ServiceResponsible for customer engagement, order management, and revenue generation in the newly formed BIS group. 15peopleKeep Informed · P1 / I5
BIS Customer Service
Responsible for customer engagement, order management, and revenue generation in the newly formed BIS group.
15people
Keep Informed · P1 / I5| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Tony Cotter | Account Executive CA West Sales | 187134 | Tony.Cotter@abc.test | Reno, NV | United States | |
| Amber Cowley | Account Executive MW Sales | 195695 | Amber.Cowley@abc.test | Dallas, TX | United States | |
| Lothar Cox | Account Executive East Sales | 177237 | Lothar.Cox@abc.test | New York City, NY | United States | |
| Robert Cox | Account Executive East Sales | 196973 | Robert.Cox@abc.test | Waltham, MA | United States | |
| Nicholas Crabb | Account Executive East Sales | 197331 | Nicholas.Crabb@abc.test | Concord, NH | United States | |
| Peter Encheva | VP Sales & Marketing | 169269 | Peter.Encheva@abc.test | Nuremberg | Germany | |
| Lyn Rehorek | Sr Sales Director | 169070 | Lyn.Rehorek@abc.test | Dusseldorf | Germany | |
| … and 8 more people — full roster in Stracl | ||||||
DAI (Data & Analytics)Responsible for data analysis, reporting, and generating actionable business insights. 13peopleManage Closely · P5 / I5
DAI (Data & Analytics)
Responsible for data analysis, reporting, and generating actionable business insights.
13people
Manage Closely · P5 / I5| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Janet D'Alessandro | IT-Business Applications | 169563 | Janet.D'Alessandro@abc.test | Seattle, WA | United States | |
| Mary Dalal | IT-Business Applications | 169178 | Mary.Dalal@abc.test | Seattle, WA | United States | |
| Jerilyn Dallaire | IT-Business Applications | 169372 | Jerilyn.Dallaire@abc.test | Seattle, WA | United States | |
| James Farrell | IT-Business Applications | 169123 | James.Farrell@abc.test | Seattle, WA | United States | |
| Jonathan Fassbinder | IT-Business Applications | 169179 | Jonathan.Fassbinder@abc.test | Seattle, WA | United States | |
| Gregary Hoferichter | IT-Business Applications | 196986 | Gregary.Hoferichter@abc.test | Seattle, WA | United States | |
| Srinivas Hofmann | IT-Business Applications | 196987 | Srinivas.Hofmann@abc.test | Seattle, WA | United States | |
| … and 6 more people — full roster in Stracl | ||||||
OperationsResponsible for running the day-to-day processes affected by the change. 9peopleMonitor · P3 / I2
Operations
Responsible for running the day-to-day processes affected by the change.
9people
Monitor · P3 / I2| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Alexander Kemp | Level 3 Maintenance | 187600 | Alexander.Kemp@abc.test | Nuremberg | Germany | |
| Leonardo Kemp | Level 3 Maintenance | 192426 | Leonardo.Kemp@abc.test | Nuremberg | Germany | |
| Michal Kempton | Level 3 Maintenance | 191521 | Michal.Kempton@abc.test | Prague | Czech Republic | |
| Stephan Kenchareddy | Level 3 Maintenance | 192619 | Stephan.Kenchareddy@abc.test | Zagreb | Croatia | |
| Benjamin Kendall | Level 3 Maintenance | 196510 | Benjamin.Kendall@abc.test | Prague | Czech Republic | |
| Sebastian Kendrick | Level 3 Maintenance | 197266 | Sebastian.Kendrick@abc.test | Kosice | Slovakia | |
| Marcus Kenji de Lima | Level 3 Maintenance | 196943 | Marcus.Kenji de Lima@abc.test | Praha | Czech Republic | |
| … and 2 more people — full roster in Stracl | ||||||
TaxResponsible for product quality assurance, control, and regulatory compliance. 6peopleKeep Satisfied · P4 / I2
Tax
Responsible for product quality assurance, control, and regulatory compliance.
6people
Keep Satisfied · P4 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Liam Garcia | Quality Inspector | 00474860 | liam.garcia@abc.test | Hamburg | Germany |
| Liam Jones | Quality Inspector | 00134746 | liam.jones@abc.test | New York | United States |
| Noah Jones | Quality Inspector | 00181301 | noah.jones@abc.test | Bad Homburg | Germany |
| James Martinez | Quality Inspector | 00321532 | james.martinez@abc.test | Grand Island | United States |
| Ella Miller | Quality Inspector | 00306586 | ella.miller@abc.test | Grand Island | United States |
| Liam Williams | Quality Inspector | 00310880 | liam.williams@abc.test | New York | United States |
Project Team
7 groups · 29 people Executive Sponsor & Oversight CommitteeSenior business leaders sponsoring the Salesforce CRM implementation, accountable for executive decision-making, resource commitment, and organizational adoption. 5peopleKeep Satisfied · P5 / I2
Executive Sponsor & Oversight Committee
Senior business leaders sponsoring the Salesforce CRM implementation, accountable for executive decision-making, resource commitment, and organizational adoption.
5people
Keep Satisfied · P5 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Peter Encheva | VP Sales & Marketing | 169269 | Peter.Encheva@abc.test | Nuremberg | Germany |
| Ronald Reid | VP NA Sales | 169822 | Ronald.Reid@abc.test | Seattle, WA | United States |
| Timothy Rembold | VP NA Sales | 169180 | Timothy.Rembold@abc.test | New York City, NY | United States |
| Stephen Remelka | Sales EMEA VP | 169047 | Stephen.Remelka@abc.test | Alphen den Rijn | Netherlands |
| Richard Ruiz | VP NA Sales | 169191 | Richard.Ruiz@abc.test | Cleveland, OH | United States |
PMO / Strategy & TransformationResponsible for program management and roadmap/business-case validation across all phases. 7peopleMonitor · P1 / I2
PMO / Strategy & Transformation
Responsible for program management and roadmap/business-case validation across all phases.
7people
Monitor · P1 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Mike Chinski | Identity Prod Mgmt | 107317 | Mike.Chinski@abc.test | Reno, NV | United States |
| William Hemamalini | Corp. IT Management | 100470 | William.Hemamalini@abc.test | Paris | France |
| Stephen Hemelstrand | Corp. IT Management | 103077 | Stephen.Hemelstrand@abc.test | Reno, NV | United States |
| Raul Ramachandran | Architecture | 105718 | Raul.Ramachandran@abc.test | Reno, NV | United States |
| Alfonso Royall | Technology Alliances | 169386 | Alfonso.Royall@abc.test | Houston, TX | United States |
| Roger Sandoval | Identity Policy & Prov | 107353 | Roger.Sandoval@abc.test | Cambridge, MA | United States |
| Karen Silver | Project Manager | 169548 | Karen.Silver@abc.test | New York City, NY | United States |
IT Product Management & EngineeringResponsible for IT product strategy, DevOps, architecture, system integration, and technical delivery of the CRM. 7peopleMonitor · P3 / I2
IT Product Management & Engineering
Responsible for IT product strategy, DevOps, architecture, system integration, and technical delivery of the CRM.
7people
Monitor · P3 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Mike Chinski | Identity Prod Mgmt | 107317 | Mike.Chinski@abc.test | Reno, NV | United States |
| William Hemamalini | Corp. IT Management | 100470 | William.Hemamalini@abc.test | Paris | France |
| Stephen Hemelstrand | Corp. IT Management | 103077 | Stephen.Hemelstrand@abc.test | Reno, NV | United States |
| Ute Piehler | Reno Facilities Operations | 107359 | Ute.Piehler@abc.test | Reno, NV | United States |
| Raul Ramachandran | Architecture | 105718 | Raul.Ramachandran@abc.test | Reno, NV | United States |
| Roger Sandoval | Identity Policy & Prov | 107353 | Roger.Sandoval@abc.test | Cambridge, MA | United States |
| Sridhar Sundar | Community & Standards | 107391 | Sridhar.Sundar@abc.test | Reno, NV | United States |
Change ManagementResponsible for driving adoption and communication at the local/site level. 7peopleMonitor · P2 / I2
Change Management
Responsible for driving adoption and communication at the local/site level.
7people
Monitor · P2 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Asadullah Sanchez | R&D | 169171 | Asadullah.Sanchez@abc.test | Houston, TX | United States |
| Darshana Sanchez | Security Cross Functional | 161227 | Darshana.Sanchez@abc.test | La Paz | Bolivia |
| Gregory Sanchez | Engineering | 188236 | Gregory.Sanchez@abc.test | Vienna, VA | United States |
| John Sanchez | Security Cross Functional | 169501 | John.Sanchez@abc.test | Houston, TX | United States |
| Ramesh Sanchez | Security Cross Functional | 195555 | Ramesh.Sanchez@abc.test | Vienna, VA | United States |
| Ray Sanchez | R&D - Security | 195534 | Ray.Sanchez@abc.test | Vienna, VA | United States |
| William Sanchez | R&D - Security | 195527 | William.Sanchez@abc.test | Vienna, VA | United States |
Human ResourcesResponsible for managing workforce impact, policy alignment, and internal communications. 3peopleKeep Satisfied · P4 / I2
Human Resources
Responsible for managing workforce impact, policy alignment, and internal communications.
3people
Keep Satisfied · P4 / I2| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Ronald Jones | VP Human Resources | 169042 | Ronald.Jones@abc.test | Houston, TX | United States |
| Anatolio Romero | Human Resources | 169420 | Anatolio.Romero@abc.test | Houston, TX | United States |
| Lyndon Santhanam | Human Resources | 169115 | Lyndon.Santhanam@abc.test | Seattle, WA | United States |
Partner - Capgemini PartnerResponsible for Salesforce integration and technical delivery; participates in Daily Stand-Ups with the core project team. 0peopleMonitor · P2 / I2
Partner - Capgemini Partner
Responsible for Salesforce integration and technical delivery; participates in Daily Stand-Ups with the core project team.
0people
Monitor · P2 / I2No individuals mapped yet.
Partner - QA Mentor PartnerResponsible for quality assurance and testing across the CRM implementation. 0peopleMonitor · P1 / I2
Partner - QA Mentor Partner
Responsible for quality assurance and testing across the CRM implementation.
0people
Monitor · P1 / I2No individuals mapped yet.
Extended Project Team
6 groups · 244 people Legacy CRM UsersResponsible for day-to-day use of the legacy Sugar CRM; a subset of the Fuels Marketing Sales Team and the group driving headcount for training/adoption planning as they migrate to Salesforce. 130peopleManage Closely · P5 / I4
Legacy CRM Users
Responsible for day-to-day use of the legacy Sugar CRM; a subset of the Fuels Marketing Sales Team and the group driving headcount for training/adoption planning as they migrate to Salesforce.
130people
Manage Closely · P5 / I4| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Diane Allen | PRC Finance | 191378 | Diane.Allen@abc.test | Bejing | China | |
| Veronica Allen | PRC Finance | 193863 | Veronica.Allen@abc.test | Bejing | China | |
| Laszlo Basco | Technical Sales Specialist | 187062 | Laszlo.Basco@abc.test | Guangzhou | China | |
| Adrian Bascon | Technical Sales Specialist | 185889 | Adrian.Bascon@abc.test | Guangzhou | China | |
| Marcin Bassana | Technical Sales Specialist | 187923 | Marcin.Bassana@abc.test | Guangzhou | China | |
| Vladimir Bastie | Technical Sales Specialist | 197470 | Vladimir.Bastie@abc.test | Guangzhou | China | |
| Valery Bastin | Network Services | 197167 | Valery.Bastin@abc.test | Bejing | China | |
| … and 123 more people — full roster in Stracl | ||||||
Super UsersResponsible for providing hands-on peer support and troubleshooting for end users after go-live. 86peopleKeep Satisfied · P4 / I2
Super Users
Responsible for providing hands-on peer support and troubleshooting for end users after go-live.
86people
Keep Satisfied · P4 / I2| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Ann Amwoyo | Accounts Payable | 180975 | Ann.Amwoyo@abc.test | Reno, NV | United States | |
| Ewelina Ananda | Accounts Payable | 185281 | Ewelina.Ananda@abc.test | Reno, NV | United States | |
| Ciaran Anbunathan | Accounts Payable | 196689 | Ciaran.Anbunathan@abc.test | Reno, NV | United States | |
| David Artarisi | Identity Policy & Prov | 169519 | David.Artarisi@abc.test | Houston, TX | United States | |
| David Beitter | NTS Field West | 151515 | David.Beitter@abc.test | Chicago, IL | United States | |
| David Bhat | EDU | 181246 | David.Bhat@abc.test | Reno, NV | United States | |
| David Byrne | Level 3 Maintenance | 186729 | David.Byrne@abc.test | Prague | Czech Republic | |
| … and 79 more people — full roster in Stracl | ||||||
IT SupportResponsible for ongoing technical support, help desk, and system administration for the new Salesforce environment post go-live. 10peopleKeep Satisfied · P4 / I2
IT Support
Responsible for ongoing technical support, help desk, and system administration for the new Salesforce environment post go-live.
10people
Keep Satisfied · P4 / I2| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Airald Teahamai Armstrong | R&D EMEA Based | 169363 | Airald Teahamai.Armstrong@abc.test | Bristol | United Kingdom | |
| Ashvin Cipane | SALES UK | 169863 | Ashvin.Cipane@abc.test | Bristol | United Kingdom | |
| Britta Cizek | SALES UK | 169343 | Britta.Cizek@abc.test | Bristol | United Kingdom | |
| Balzenka Clark | Adm | 169630 | Balzenka.Clark@abc.test | Bristol | United Kingdom | |
| Carrie Lyn Drobot | Services System Operations | 181551 | Carrie Lyn.Drobot@abc.test | Bristol | United Kingdom | |
| Charlie Glavchev | UK Maj. Acct. Team | 151173 | Charlie.Glavchev@abc.test | Edinburgh | United Kingdom | |
| Chris Hernandez | Corp. IT Management | 154727 | Chris.Hernandez@abc.test | Bristol | United Kingdom | |
| … and 3 more people — full roster in Stracl | ||||||
TrainersResponsible for providing strategic guidance, implementation support, and project governance. 8peopleManage Closely · P4 / I4
Trainers
Responsible for providing strategic guidance, implementation support, and project governance.
8people
Manage Closely · P4 / I4| Name | Title | Employee ID | Location | Country | ||
|---|---|---|---|---|---|---|
| Hushmeera Cook | Consultant - NA | 169310 | Hushmeera.Cook@abc.test | Cincinnati, OH | United States | |
| Justin Cook | Consultant - NA | 169270 | Justin.Cook@abc.test | Minneapolis, MN | United States | |
| Sarah Cook | Consultant - NA | 169288 | Sarah.Cook@abc.test | Vienna, VA | United States | |
| Avril Coons | Consultant - NA | 169589 | Avril.Coons@abc.test | Sacramento, CA | United States | |
| Darius Cooper | Consultant - NA | 169381 | Darius.Cooper@abc.test | Cleveland, OH | United States | |
| Ian Cooper | Consultant - NA | 169427 | Ian.Cooper@abc.test | Reno, NV | United States | |
| Riaan Cooper | Consultant - NA | 169331 | Riaan.Cooper@abc.test | Seattle, WA | United States | |
| … and 1 more people — full roster in Stracl | ||||||
Change AmbassadorsNetwork of engaged employees across functions and regions who advocate for Salesforce CRM adoption and support peers through the transition. 6peopleKeep Informed · P2 / I5
Change Ambassadors
Network of engaged employees across functions and regions who advocate for Salesforce CRM adoption and support peers through the transition.
6people
Keep Informed · P2 / I5| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| Anton Aguilar | Engineering - Management | 197621 | Anton.Aguilar@abc.test | Nuremberg | Germany |
| Douglas Chang | Global Field Ops | 158567 | Douglas.Chang@abc.test | Brussels | Belgium |
| Jan-Arie George Joseph | Technical Support - Prague | 193857 | Jan-Arie.George Joseph@abc.test | Sofia | Bulgaria |
| Max Gupta | Partner Executive GSP - OPS | 196742 | Max.Gupta@abc.test | Herzliya | Israel |
| Scott Muvva | Emulation Dev | 169707 | Scott.Muvva@abc.test | Reno, NV | United States |
| Ashley Smallwood | NTS/PSE | 182498 | Ashley.Smallwood@abc.test | Brussels | Belgium |
Legacy CRM Users (Admin)Responsible for administering the legacy Sugar CRM — current-state data, configuration, and workarounds being retired at cutover. 4peopleManage Closely · P4 / I5
Legacy CRM Users (Admin)
Responsible for administering the legacy Sugar CRM — current-state data, configuration, and workarounds being retired at cutover.
4people
Manage Closely · P4 / I5| Name | Title | Employee ID | Location | Country | |
|---|---|---|---|---|---|
| John Sanchez | Security Cross Functional | 169501 | John.Sanchez@abc.test | Houston, TX | United States |
| Ramesh Sanchez | Security Cross Functional | 195555 | Ramesh.Sanchez@abc.test | Vienna, VA | United States |
| Ray Sanchez | R&D - Security | 195534 | Ray.Sanchez@abc.test | Vienna, VA | United States |
| William Sanchez | R&D - Security | 195527 | William.Sanchez@abc.test | Vienna, VA | United States |
!
21 of 22 groups are ranked — the priority now is executing against Manage Closely before cutover
With nearly every stakeholder group Power/Interest assessed, EchoWave's stakeholder identification work is largely complete; the risk has shifted from "unranked populations" to "unexecuted engagement." Manage Closely carries 298 group memberships, led by the project's two largest ranked populations — Fuels Marketing Sales Team (143) and Legacy CRM Users (130) — alongside DAI, Trainers, and Legacy CRM Users (Admin); these groups need hands-on, high-frequency engagement through go-live. Keep Satisfied holds EchoWave's single largest ranked group outright, External - Fuels Marketing Customers (174 accounts) — an external population that can't be "trained" the way internal groups can, and whose first real exposure to the change is the Phase 2+ self-service portal. The newest group, Discovery SMEs (70 people), was just added to capture who's actually participated in Discovery so far — 10 core team, 15 frequent-flyer SMEs, 45 occasional participants — but still needs a Power/Interest ranking. One other open gap: Partner - Capgemini and Partner - QA Mentor are both ranked but still have zero people mapped — worth closing before go-live on Aug 30, 10 days out.